Additional services: for or against?

Here is the transcript of the video:

Hello everyone, welcome to the J'poster Complet . I am Guillaume, revenue management . Today, I wanted to talk about a subject that we don't talk about very often, and which can be an additional source of income: anything that is an additional service or additional benefit . Generally, when you are a seasonal renter , you will rent the nights, but there can be everything next door. It could be renting an additional household, the possibilities are quite endless. The goal is often that rental companies will be led to offer this more as a gift, a way of retaining or satisfying the customer. But there is still, for me, we really need to professionalize this type of additional service, because there is really a fairly significant amount of money at stake.

Initially, it will really concern more the relationship with the night, with the rental. This could be things like late departure or early arrival. These are pretty basic things that we can put in place. It just requires operational management to be able to anticipate, and it's something that must be monetized. You may say to yourself that it may seem insensitive to ask a customer who is going to ask you for money in return, but no, if he needs it, he will be delighted. As long as the amount remains reasonable, he will be happy to have this possibility in return for financial compensation.

Then, it can be things related to, for example, if we are on a long stay, perhaps we will want to arrange more, if we have forgotten our toothbrush, our bath towel, things like That. It can really cover a lot of things, and therefore, who says associated money also says something that we can or we can do revenue management on it. We will be able to have analyses, and depending on what type of additional service works best, we will be able to put that forward rather than another, increase prices. It's the same, it's really something that we can manage and that we don't talk about often enough. There really is something to do.

In order to sell these additional services, there are service providers, such as platforms such as CozyUp , where we are partners with J'poster Complet . So, CozyUp is a platform that will allow you to sell your additional services with your page, with all your additional services which will be sent to the customer when the customer books. He will have the possibility of adding his additional services. So, it will arrive on a page with great ergonomics, a super beautiful design, which will make customers want to be able to take and be able to reserve these additional services. And then we have the whole analytical part too which is very interesting. So, we have a partnership with J’poster Complet . So, when you are a customer I display Complete , you have CozyUp which can be integrated. We take care of everything, we take care of setting up CozyUp , and especially afterwards, and this is where we have added value at J'poster Complet , we will take care of revenue management and piloting of these additional services which are, as I said just before, a source of income.

So, who says additional source of income, it is something that we must manage. But listen, I hope that this video will make you want to sell additional services, if you were already doing it, or if you were offering these additional services, maybe you say "oh well no, but in fact I'm going to monetize”. So, I hope this will inspire you. And know that if you join the J'poster Complet , you will have this partnership with CozyUp that you can use. And anyway, we will give you all the information, all the information in the description. And once again, thank you for your time, I wish you a good day.