We have the honor of welcoming the absolute guest star 💫 of beds24: Thomas Dardour on June 15th tomorrow at 7:30 p.m.
There are (very) many of you using BEDS24 in the community.
And I talk about it in this video (https://bit.ly/35hkvQH) it is indeed an ultra-complete tool when you want to approach a revenue management strategy.
But I know that many of you find it technical or encounter specific problems.
If you are therefore in the following situation:
✅ You don't yet have a channel manager and you're unsure about the choice
✅ You have a channel manager but you want to change
✅ You are already on beds24 but you have set it up yourself and have questions
This event is for you!
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All your questions about BEDS24 with Thomas Dardour _ 0 taboos!
Elise: hello and welcome to the full channel, the channel which helps seasonal rental companies, lodges and guest houses to increase their turnover with revenue management methods. Today, I am extremely, extremely delighted and happy that we can organize a somewhat special event. So it’s a somewhat atypical live performance with a distinguished and choice guest. It is Thomas Dardour who honors us with his presence and who honors us all with his presence this evening. We will do coaching to answer all your questions about Beds24. I know Beds24 is super important to you. A lot of people use this beds24 channel and the reality is that beds24, it's true that we can have questions. You can have configured it yourself without the help of an expert and say to yourself, maybe it's time to get help from an expert. We can have plenty of situations that make us currently interested in Beds24, and I think you're right. So I'm delighted to welcome Thomas with us this evening. Good evening Thomas!
Thomas: good evening Elise, good evening everyone. Thank you very much for inviting me this evening. I am very, very happy, very honored. THANKS.
Elise : thank you. So what we're going to do is we're going to wait a little while to allow everyone to come together, join us and be together. If you join us live, what I suggest is to write to us. Are you already a seasonal rental company today or not? Do you have a channel manager or not, if you have one? Which one is he? What might interest you today? I made a little message just so that you have this live in mind. It is broadcast on the YouTube channel, I display full and also on our private group called Seasonal rental, prices and maximization of turnover. If you are not part of this group, join us. It's really too bad. It's free and in fact, we share lots of high-quality information for rental companies who want to be worry-free and profitable rental companies thanks to revenue management methods. So don't hesitate to join us, so when you arrive live. I can't wait to read you. And mention us. Are you a rental company? Do you use Beds24 or not? And here are the topics that might interest you this evening? We will try to answer all the questions. So there we have Hello! Welcome to you, we can't see your name. Besides, if, yes, we don't see your name, I put in the comments of the live the link to just accept that StreamYard displays your name because that means that you don't have, you don't have not validated the display of the name and so, don't hesitate to do it like that, we can... We could speak to you with your first name, which is still much more pleasant.
Thomas: That’s true.
Elise: good evening Jimmy. Welcome, you, you're watching us from YouTube, welcome to you.
Hi Sandra! So Sandra, you tell us, I hope you are well. Besides, Sandra, seasonal rental companies in Martinique, you don't yet have a Channel manager. Not yet, great.
Thomas: that means seasonal rental, OK. But what I would like to know is how many properties you manage today Sandra for... In your rental fleet, what?
Elise: that's a good question, how many properties you manage today and how you also feel about the absence of Channel. I imagine that Sandra if you are joining us, it is because you are also thinking at this stage that having a channel, that could be nice. We'll see, we'll see your answer. This evening, it's true that we chose Thomas on a football evening, a football evening, so it's a little ambitious on our part to want to compete with a match of the France team.
Elise: Great! So Sandra tells us: I have a large villa for seasonal rental and that indeed, having a channel could be nice. So, here, Sandra is in a situation where she has a property and it is a villa.
Thomas: Yes. I am often asked the question: do I need a channel manager, if I only have one property for short-term rental, seasonal rental. I can't say anything other than yes, yes, yes, a big yes. Because ultimately it doesn't matter how many properties we have, a short-term rental activity is management, it's mental work. And today, we have tools that allow us to really reach a level that I always say, it's supervision, only activity, that is to say that your activity must run. There must be a whole ecosystem that runs your short-term seasonal rental or your villa in Martinique or elsewhere, and you should not have to interfere in the process of a reservation really from start to finish. You should not normally have to intervene, with some exceptions. For example, someone who hasn't read your ad and asks you a question or an exceptional question, that happens too, but really, apart from these cases logically, you shouldn't have to do anything either when you have a reservation and therefore it is even more justified when you have several lots. But from a good, I answer this question definitively tonight. Yes, it's a big yes, it's essential. This is essential because there is one thing that we must understand, which is that when we work with a channel manager, well, we automate a certain number of tasks, which the channel manager will do for us. . And we close the door to oblivion. We close the door to overbooking, but we also close the door to forgetting. We are human beings, today, we are a generation where we run everywhere, me first, and sometimes we miss things, we forget to send an e-mail to a service provider to tell them to come and do the household. We forget to send a key box code to the customer and as a result, they are in front and don't know how to get in. We're humans, we can't. We will always be open to forgetting if we do not automate these tasks which ultimately do not really have great value in our lives copying and pasting emails today. It's... At first, it's funny, but well, after a while, it's true that it doesn't have much value in our lives. On the other hand, it is essential for the customer.
Elise: yes, it's true that in seasonal rental, it's a bit of a crux because we know that seasonal rental is the most profitable mode of operation. On the other hand, where the problem with this mode of operation, as we know, is that it can be a pit in terms of time. And having a channel, as you say, having a channel that is well configured by experts like you, who know all the methods to ensure that everything is ultra smooth. But in fact, that means we have both our butter and our money. Ultimately, we have a very profitable system. But what's more, it's not a time abyss where we find ourselves doing this for days and nights.
Thomas: no, you know, I'm very much in favor of I work a lot once and it pays off all the time. And so it’s true in real estate, but it’s even more true in channel management. So the aim of the game is above all to configure it correctly, quickly. And today, once we have done the work and once, we come back to it from time to time to optimize, adjust as the period progresses. This is a covid period, it cannot be treated in the same way as a normal period. We have to make small adjustments to optimize our turnover and occupancy and ultimately, that's what's important in our business. It's not sending emails or creating invoices or that sort of thing. What is important is to optimize its activity, its filling, its turnover and this is what you must devote your time to. And the channel manager allows you to do that and moreover in a very comfortable way since you have the possibility of ultimately predicting the future. Afterwards, you just have to adjust from time to time, if you want.
Elise: yes, great! We also have Jimmy who tells us channel manager superhot, so I currently put superhot, but he would like to try beds24. He also tells us, I have entered two properties into management with a goal of 10 by the end of 2021. What is… I know this is a question that has been asked too. Excuse me, just before you speak, I know that when we announced our live performance, this was also a question that was asked. What does Thomas think of Superhote? So.
Thomas: listen, I've already tried Superhote. I know Mathieu well. He's a great person and he did a very, very big job on Superhote which I would like to salute because frankly, he came from very far and he ultimately tried to create the perfect channel manager for people who do short-term rentals like us. You should know that beds24 was primarily created for hotel management. This is a bit of its strength too because it not only offers extreme reliability, but also a whole bunch of tools, which goes beyond what we might need at our level. So, what can I tell you about Superhote? I used it, I came back from it because at that time, well, it wasn't really finished yet. Was it better today? I don't know anything about it. I think there's still a little work to do, but he's clearly onto something, Matthieu, so there you go, I can't say anything bad about it. Now, having tested both today, I think beds24 is still much more reliable than superhote. That remains my opinion. I certainly don't want to denigrate his work. Once again, Mattieu did a really great job and I salute him again. So, that's my opinion.
Elise: but the same without denigrating either the work of Matthieu, nor the work of the other Channel managers, because behind all the channel managers, there is an entrepreneur deep down. For me, it's true that on our expertise and on what we share with our community, everything linked to the price, to the optimization of filling, all these aspects, we must admit that the whole the levers we need are available in beds24 for the simple reason that this is exactly what you were saying earlier. That in fact, basically, it is done for hoteliers and in the hotel industry, revenue management, the maximization of turnover through price variation, it is a standard in the hotel industry so we too, we arrive at find all the levers you need in beds24 to be able to work well, which is not necessarily the case with other channel managers today.
Thomas: that's it, that's it. And then what's more, I don't know, maybe it's also because we're both veterans of the tourism world. And so, finally, beds24 we find ourselves there, we found a bit of everything we needed, but it's clear. I think, yes, I think that's me, I'm beds24.
Elise: OK, OK.
Thomas: so, Jimmy said that he has 2 properties under management with a target of 10 by the end of 2021. I think he is talking about subletting. If I don't get too far ahead of myself. And so, clearly, when we are in this approach, we are clearly in an entrepreneurial approach. We have a company, we do short-term subletting professionally. We cannot do without a tool like beds24 because precisely, in this context, we need to concentrate on the search for new properties to manage, to automate and start again, to duplicate the recipe to grow your company and clearly without a Channel manager, it's really putting obstacles in the way and moving really slowly, since you can't... You're going to spend your time looking for properties and at the same time managing questions, managing invoices, managing emails, codes, stuff, it's not possible. We can't do both. So Jimmy really if you don't have a channel manager today, I strongly recommend that you get one if you want to be able to develop your joint company, as you see.
Elise: yes, it’s true that the… having seen some examples. In fact, people come in through lack of knowledge and I mean, you can't master all subjects everywhere, but out of lack of knowledge. People get into a vicious circle, meaning they spend time looking for apartments. But when the apartments come into the portfolio, there are hiccups. And the hiccups, the problem is that it either causes the owner to lose money or the company to lose money. That makes for unhappy travelers. You see the forgetting to send emails, the forgetting to communicate to the person in charge of the household, all these examples that you cited there. And it turns out that the company is not sustainable. If you have new apartments and you don't satisfy either the owners or the travelers, it's because it doesn't hold up.
Thomas: and then, I want to tell you today, people, you must not take them for donkeys. And if you have several properties, you have properties on which you don't have good comments and you launch a new one. Everything is connected, it will quickly become clear. So if it's to bring in goods and then have splintered comments on all the travelers you welcome, that's not going to do it. So it's better to concentrate on one, to make it run like a ball rather than having lots of them that are average. That’s clear.
Elise: yes, in the elements of your expertise that you share with your community, with your students in training, we will say, are there points in automation, for example, illustrations where you know that this, for example, is particularly important for people who want to have an asset of 10 or 20 assets, whether in a company or personally, you see.
Thomas: I'm not sure I understood your question.
Elise: no, no, it's me who's asking a twisted question.
For example, you said earlier, it's super important to automate the sending of messages, you see, because I say to myself, I understand what you are saying, because also, I know a bit of what you do. I imagine the scope of what you do, but I put myself in the place of someone who is really starting from scratch, who doesn't necessarily know too much about the benefits of a channel manager. There, we gave, and there perhaps there are plenty of other examples you see, but there, we gave an example saying here for example a channel manager like beds24 will help to send automated e-mails emails, for example. For someone who doesn't know at all what benefits it can bring, when you hesitate to go to Beds24, are there small examples that you can give that make it possible? a little tangible, you see.
Thomas: well, it's simple, you imagine a reservation, from the moment of reservation until the customer leaves. And when you try to list everything that's going on, you'll see, you'll end up with a big list. And when you realize that each task takes you, I don't know between 5 and 10 minutes to be very reasonable, well you arrive quickly, almost an hour, more than an hour of management per reservation for a property. So, today, clearly, if you have a channel manager like Beds24, in any case, you will be able to automate all of the tasks. Is it me or am I all blurry here?
Elise: Yes, you've become a bit of a blur.
Thomas: it will become known, it will take stock again. So, basically, what are you going to be able to do? Not only will you be able to automate the sending of all emails. OK, that's one thing. Emails to customers as well as to your cleaning and service providers who are part of your team. This is very important because an oversight on this side too can be catastrophic for the experience of the customer, who has clearly booked with you. If he shows up and the apartment isn't ready, it doesn't make a good impression. You will be able to automate everything related to payment, deposit, rental contract, invoice. Also automating rates, managing rates, so automatically varying them according to certain rules that you will put in place, you will be able to… There are so many things, in fact. It's crazy and what's more, the more I advance, the more I add things to the program I have put in place. And it's true yes, well already if you automate all that, there is obviously then that, I didn't say it, but it's logical, it's the synchronization not only of the content of the ads, but also calendars. All right. A platform like Beds24 works with two-way, two-way synchronization. I'll take an example, if you have a reservation at noon on Booking, but a reservation on Booking, OK and at noon one, you have a reservation on Airbnb on the same dates for the same property. You will tell me, yes, in this case, will beds24 be able to have also been fast enough to do the synchronization? The answer, in fact, is no. Except that the intelligence of this system is that as we have a two-way connection, Airbnb before confirming the reservation to customers, it will query beds24 to be sure that it is available in case it does not have not received in time an update which would be there to close suddenly, that date and therefore there, we completely close the door to overbooking. And if there are any of you who have already faced overbooking, you know how much of a hassle and stress it is. So there, we really have a channel manager power for me today that is clearly unequaled in the entire channel manager market. And for that alone, you must have a channel manager. Because someone who has a property and who tells me that he does not need it, the day he goes to eat on an overbooking, I can guarantee you that he will go every time he has a Blocked booking himself the calendars on other platforms because he will trust Ical more. Anyone who doesn't have a channel manager today, you all trust Ical, I guess. But it is a serious mistake since one day, you will overbook and you will suddenly be stressed for all future reservations, you go every time you have a reservation on Airbnb, you go to booking on TripAdvisor, this web robot thingy and try to block dates. But I'm sorry about that. When we're at a family meal, at the cinema, I don't know, at a picnic or playing with our children, we don't want to do that. We don't want to do that, so there you go, after a while, you also have to think about having this somewhat entrepreneurial business vision and say how I could work on my company, on my activity and not in it. and not be a slave to it.
Elise: well done, yes, it’s interesting. To agree with you too, there is an example on prices and it is the length of stay when we set minimum lengths of stay. The fact that we can beds24, authorize a shorter duration to fill the holes, that's done instantly and it's still much faster than having to go look at it yourself and say, well there you go, I was asking 02 nights minimum, but there is only one night left, a gap of one night between the two, I will have to blow the thing up, automatically that changes the situation. And then it makes money.
Thomas: magical function of beds24, it's just the dream for those who follow us, I think they understand a little today the management guide or revenue management, call it what you want, but if they follow you , is that they know what it is.
You are in a period of high demand. You will optimize your filling by setting minimum nights, two nights minimum, 3 nights minimum. Except if you have two nights taken, one night open, and two minutes taken, you have a one-night gap. What's going on with beds24? You will be able to set up a rule which, exceptionally, will open that night to allow you to sell it rather than losing it because you imposed a minimum and it is isolated. OK, it's called "gap fill" so in English, it's filling the holes, in fact, and this functionality alone saves a lot of money.
Elise: yes, clearly. We have, I think, Sandra who told us earlier when we were talking about her situation and told us, I'm afraid of setting things up incorrectly. It's true that that can be a fear that we can bring up because there are people who will say, well, beds24, it's in English, it seems technical. The visual doesn't seem to be friendly. What do you think of that? What can we share to help people who have these fears?
Thomas: she is right Sandra when we are faced with a machine, a gas plant, like Beds24, we are afraid of making a mistake. And I'm going to tell you some shit about beds24, I've done a whole bunch of them, if that's all, so I'm a good example. To tell you that yes, you have to be careful. It's yes, because you actually have the choice, either you train on this software, or you do like me. You spend days and nights reading tutorials written by pimply computer scientists in English and as a result, you spend days and nights there and then, once it's done, on the other hand, it's done, but There you go, there is no secret. There's really no secret there.
Elise: yes, I quite agree with you. You know, it's a bit of a comparison with the means of transport, you see, we could all have continued to travel in carriages with horses, you see, but at one point, we said to ourselves that the car , it's still a lot faster. So, yes, you have to learn how to use it. It's called a driver's license, you see. But at the same time, we understand the whole point of saying OK, I'm going to train myself a little on this thing called a driving license, because it's still much more practical to get around by car instead. than on a moped in the rain or in a horse-drawn carriage, you see.
Thomas: is that exactly it? It's a real shortcut, in any case, everything that is training today, we buy the time and the experience of the person who gives his advice, so, but in any case what do we Is there anything more important than the weather today? What is more valuable than time? Nothing. Every… Every second spent is wasted and cannot be made up or saved. So afterward, it's a choice, it's a choice, it's a choice perhaps also economical, but hey, in terms of time. It's either time or money either way.
Elise: that's true, after training, but often, it also brings in money. We can have ideas that we would never have had otherwise by confronting experts and that allows us to push the limits.
Thomas: it’s a real investment.
Elise: Yes.
Thomas: it's an investment, that is to say we say OK, let's give it up today. On the other hand, I know that it will bring me so much for tomorrow and not in 2 years, when I will have finished understanding everything. How does this thing work?
Elise: yes, when I have finished going through all the documentation in English and…
Thomas: Of course, of course.
Elise: so good evening, we don't see your first name, but good evening to you, so you say I took both of your training courses. I have several LCD properties. I plan to put my lots in Blois under concierge service only. This concierge works with Superhote only and without using Beds24. I also have superhote. I hesitate to continue with the migration to Mathieu's channel manager or keep Beds24. So what I understand from your question is that Mathieu was historically supported by beds24 and will no longer be in the months to come. So, your question is what should you stay on beds24? This is a bit of a delicate question, you already partly answered it earlier Thomas.
Thomas: yes, but I want to return to this question which intrigues me. Because for me, when you do short-term rentals, you have two options: you do it yourself with a channel manager, or you delegate to a concierge service. But are both relevant? Isn't delegating a concierge service ultimately the maximum amount of delegation to no longer manage this thing? Me, today if I delegate to a concierge service. I don't want to hear about the good thing about it, that is, I can see the result at the end of the month. I'm going to see how much it earned me, how much I pay the concierge and how the filling was, ultimately. Did they fill my property correctly? Which channel manager do they use? Ultimately, it would reassure me if they used a chalet manager, either superhote or beds24 or another, but do I really want to get in there to try to do something, moreover to do what? Either you trust or you don't trust, so for me today, if you want to use a concierge, leave it to them and what if they don't fill in or what? Either way, they're not the right ones because you're not going to call them every four morning saying yes, you're not expensive enough here. Here I still have a hole or something. Otherwise, do it yourself. Because then you're going to annoy them. Your relationship is going to be complicated.
Elise: yes, I understand. You complete by telling us: basically for my lots in Paris, I keep Beds24 where I am the migration… Yes, it's OK. Well listen, I think we answered that superhote has lots of qualities, but it's true that beds24 is… First of all, it's an older channel, I think, it's quite old beds24. In fact, they still have bottles.
Thomas: Of course, they have the bottle and they have a big staff behind a lot of people who work on it, who make updates, and drawing a lot, a lot of customers. You can imagine that in terms of reliability, they cannot crash and in terms of updating, they are rather responsive.
Elise: yes, yes it’s clear.
Jimmy tells us in relation to what we said earlier, he completely agrees with us. So we have someone who tells me of course that beds24 is a complete tool, but complex for an establishment manager who has to do a lot of things in addition to RM. Need a lite version, I think. Well finally, I'll let you answer Thomas, I was going to answer because it talks about RM, but...
Thomas: go ahead and answer.
Elise: in fact, I find that you can't have it both ways, because you can't criticize a tool for being complete, but at the same time being complex. That is to say that for me, this is not the right outcome to say. Make it lite. Often, it's a bit of the other side of the coin and the only way out is to actually learn how to do it. You can't ask something to do lots of things and at the same time, that's a bit contradictory, in fact.
Thomas: yes, yes, yes clearly, clearly anyway if you want more lite, take another channel manager. It will have fewer features and may also be a little less reliable, after a while you may have problems, I don't know, but at least it will be more lite. You see, it's true, and that's exactly it. It's contradictory. Either we want performance, something reliable, complete that does the job and we focus on it a minimum. Either we don't really want to take the hassle and so we turn to another channel manager that's a little simpler. But hey, here goes… I always say cheap is expensive, so I have to do it.
Elise: you see the example that we gave earlier on “gap fill” on the fact of authorizing the filling of a gap of one night between two stays, for example, it ended but for someone who doesn't have this system at all. There are many, many, many channels that don't offer it, but it's still colossal sums of money, put end to end on the scale of a year, even several years, if you look at it. used for 4 – 5 years, that’s phenomenal amounts of money so…
Thomas: plus, I just realized what I just said that cheap is expensive, expensive and ironically, beds24 is one of the cheapest on the market.
Elise: yes it’s true.
Thomas: expensive in terms of time to configure, that's what you have to take into account, but in reality, it remains the cheapest on the market today. Oddly, while it's the best,
Elise: so, it's true that it's often something that is shared on beds24 to say OK, it's not going to be expensive, but on the other hand, I'm going to have to learn, it's going to take me some time. time, or I'll have to train. For me, what is important is also how long we want, finally, if we plan to be a seasonal rental company over a fairly long period of time, if we say to ourselves that we are going to be a seasonal rental company for 10 years, 20 years, there is still a return on investment in the long term. It's super important because it's better to have an inexpensive channel and just pay a start-up amount to train rather than to say to yourself that for 20 years, we're going to do something that costs a finger?
Elise: yes, what can also be shared is, do you estimate a configuration time? Once, for example, we have made our initial configuration base, let's say we have an apartment, we will take the smallest example, an apartment, we launch into beds24. We train, we configure. After all, throughout the life of the apartment, are there times when it is necessary to redo configuration tasks? Or do you say and after that, it's over, over?
Thomas: no, after that, it's over, it's over. What you're going to hit may be the prices.
Elise: yes, that’s it.
Thomas: once, it's over after me, you know, I gave a little type to everything that concerns us. It's not a bad idea to update the ad content from time to time. Maybe change the title a little, change the photos a little. For what ? Because the platforms like updated updates. Update means something fresh. So to put it forward. This allows the algorithm to put us back a little in the top search results, a little tip. Now, this is exceptional, I mean you don't have to do it and in fact, once it's connected, it's connected. You just have to see. Yes, just look, optimize your prices a little, maybe, I don't know, do exceptional things. For example, you see a customer who is a professional, he forgot during the reservation to put the name of his company or to put a billing address. And you say yes, can you send me an invoice to this address? We enter his file, give him his address and click on Send….
Elise: Thomas, I think we lost.
Thomas: you lost me! Hello, hello… Damn!
Elise: That's it.
Thomas: is that it?
Elise: I think we were cut off.
Thomas: OK, I'm afraid not (inaudible) so huge.
Elise: I wonder if it wasn't my connection that did this.
Thomas: Yes, it's at your house, at mine everything is working well, and then you went completely black so...
Elise: OK, we were cut off, I think, when you were saying... I don't know exactly when, I admit, I would like you to take your sentence if it doesn't bother you,
Thomas: I don't know what I was saying anymore, tell us in the chat what, what...
Elise: that's what I was saying, we were disturbed by the wifi outage there.
Thomas: yes, that's it, I remember, I said that, what do we actually do on Beds24, once the apartments, the properties are listed, connected, well it's a little adjustment of its prices or possibly doing quite exceptional things. I took the example of a professional who did not enter his billing address when booking, who sends you a short email. Can you send an invoice to this address? Well there you have it, we enter our renovation, we update the address, we click on Send invoice and there you go, the invoice is sent Automatically updated in PDF format, as an attachment to the e-mail and everyone is happy. And it took you literally 15 seconds. So once everything is connected. The only tasks we do are tasks that are exceptional.
Elise: great! That’s priceless. Clearly.
Thomas: It’s clear.
Elise: we have Grégori saying good evening to us, I'm only arriving live. You may have already touched on the point, but what do you think... It's a superhot question again, beds24. I think that's the big topic. And I see that it is linked to the fact that Mathieu is now asking to make his choice. And as a result, there are, there are more people who are both superhote and beds24 and who are faced with the choice in fact. So, it’s not easy to make your choice in a situation like this. I understand, I understand.
Thomas: in any case, Grégori, I have already answered the question, so you can watch the Replay. It’s at the very beginning since it’s one of the first questions we answered. So here it is,
Elise: That’s it.
Welcome Héloïse, welcome to you. So we have someone who asks us for synchronization and twice a week. Is that it?
Thomas: no, not at all. It's every 15 minutes or so.
Elise: yes, it’s very common in fact.
Thomas: technically, more or less yes, 15 minutes. So, no in any case for beds24 after the others, I don't know if she's talking about another Beds24 channel manager, it's quite regular. And as I explained at the start of the interview, we have this configuration, this two-way confirmation. So, it's almost instantaneous all the time, permanent.
Elise: yes great! This is what makes it so effective in avoiding overbooking. This is because connectivity is extremely frequent.
Thomas: yes, of course, that's all. In fact, we have to… You have to imagine a tunnel between beds24 and your platform. OK, you know beds24 there is a tunnel that is dug up to airbnb OK! And instead of sending carrier pigeons between beds24 and Airbnb with ical, you will use Elon Musk's Hyperloop to enter Airbnb and you will suddenly be, it's super fast. So it's always up to date.
Elise: great, I think it must be Héloïse too, maybe who says it, but then, what training do you recommend to us? I am perhaps going to start speaking out on this issue, because I really recommend Thomas' training, Thomas He does training to help people and just before letting you talk about it, obviously because you will talk about it much better than me. We shared. We did a coaching session on revenue management for Thomas' training clients and I have to tell you that Thomas, he has a community of people who are completely delighted with his work, it's crazy. It's really... He does training that makes people very happy with what he does. And that's also what made me... I already had confidence in the quality of Thomas' work. I knew what he was doing. And then he shared his training with me. I see her. I see that it is of very high quality. But in fact, the fact of entering into your privacy a little like that, in quotes, is to participate in this session with you. It really struck me and I said to myself yes, it confirmed my impression of the quality of his work so there you go, that's also why I'm delighted to have him count with me tonight.
Thomas: you know, there are several things. The first is that I'm not at all. I didn't originally intend to do that at all. Well, I worked in tourism OK! My passion today is real estate above all and I have managed to combine the two, somewhat by force of circumstances. For the record, I lived in the United States so the English on beds24 didn't bother me and the Beds24 interface looks a lot like the interface of software that we used when in the tourism, when I work in tourism in the United States, so one in the other. OK, I understood that it was going to be a gas plant, but I didn't run away like 80% of people, and basically, I wasn't meant to do that at all. And then, out of necessity, when I started to set up my apartment, I was asked yes go ahead you know buddy make me mine, make me mine and then it took hours. And then afterward, I worked a lot in the network of people we meet in real estate and IMMO evenings, all that? Seminars, I'm told you should do training, there are lots of people who want to use it and who can't because it's in English, because it's complicated stuff so, so, I got into it. Except me too, like all of you. Maybe some of you. I bought training on the Internet, either in real estate or elsewhere. And then I was sometimes disappointed by the lack of follow-up and the abandonment of certain training courses. We buy, we pay the golden price. And then behind it, there's no one left, it's the videos and then you and I manage, that's not at all what I wanted to do so it's clear that today, the goal of the game from the program that I set up called Beds24 click by click. It's to support you and ensure that we have as much teaching as possible so that you understand what you are doing and that you are autonomous on the beds24 platform, OK and so, I put all my heart into it and then above all, I leave no question unanswered. People, there is the Facebook group, the whole community. The advantage is that everyone who made the program is trained as much as I am. So they can answer as well as I can. And then we'll get started for those who need to have a little more technical answers, a little more personal, that I go into their beds24 to see a problem and then I explain to them why there is this problem and how to correct it is that the idea is that it should be done once and not twice. And so there you have it. As a result, I provide customer service to the best of my ability which has so far satisfied 99% or 100% of the people who have taken the program. So I'm very happy with it. But really, the idea of the program is to make you autonomous on the platform.
Elise: And what I also understood is that your program is now in two formats, that is to say that you have a full version and a version that can be a starter version. Well, that’s interesting too.
Thomas: that’s it. So, this is very recent, I set up a… In fact, I am often on my site you will see, you can make a telephone appointment with me to see if it really suits you? We will discuss together. And then from time to time, I had people who said yes, but I want the Airbnb module, I only want booking, I only want that. And except that it's not technically possible, why? Because one doesn't go without the other. There are a lot of things that need to be done first, but we can't. This is not possible. So, I said to myself, we're going to make a cheaper and lighter formula. So it's actually going to include an introduction, a guided tour of Beds24 synchronized to Binbi, booKing, automatic payments and actions, payments, deposits. And then after. So, there is the formula which is available today, with everything else, everything I have to add, which is worth 3 times the content of the Starter program that I call without completing 3 times more expensive, of course. But now, you will be able to have automatic digital contracts. We will have all the management guide modules, the entire module with management on the ground in your apartments. How to save time, any module to create your website, your booking engine and integrate it with your WordPress website? All my documents, therefore everything that is a rental contract or contract with the service provider which was purchased by a lawyer. We have all my internal regulations, the welcome guide. There are many, many other things that are essential for me today. But hey, afterward, for those who really want the bare minimum, well since today, it's possible.
Elise: what I find interesting in your training is that it is really geared towards seasonal rental by someone who uses it. You see, it's not a bit theoretical thing. I'm in it on the one hand, that's not it. In fact, it's really something concrete, usable right away. And in fact, you see the effects in your activity as soon as you implement what? It's immediate,
Thomas: Exactly. For now, we are on concrete practicality as much as possible. We can't do better, if you want in fact, all my videos in the training are called, how to do that? It couldn't be simpler. Are you looking for how to do this? Well there is a video called how to do that? So, all in all. And the videos are short, between 5 and 15 minutes. And then we move forward step by step, so there you have it, it's quite structured, so that it's digestible and then more fun to do and quick.
Elise: yes, great. We have, I think it could also be good at some point that we share the prices of the training courses. The link is what you want to talk about now? Or do we have other questions asked to us as you prefer?
Thomas: Look, we've started, we just have to talk about it now. So afterward, there are some who will want to go see the match. So, these are the questions that are there, therefore, what you need to know. There is something very important you need to know. There is an opportunity to be seized before June 30. Okay. I'll come back to it. Today the beds24 clickparclick program. It costs 997 euros for the full version. You have the choice. You can also take the Starter version at 497 euros including tax. Okay, you should know that you have a 14-day money-back guarantee period. Or if you enter the program, you have access to the module. If you feel it's not for you, you send me an email, I don't ask you any questions, it's your money back. You take no risk. From 2 the amount, it doesn't matter which one you take. You can deduct it, deduct it from your rental income. Okay in charge. Whether you are an LMP, LMNP in a company, you will deduct what you do not pay, you have paid in taxes in all cases. So that’s a second thing. And for a few months OK and until June 30, we are at the end now. The government has set up a digital check or digital France I don't know what they call it anymore and for 500 euros, 500 euros. My training is eligible for this. It's not CPF, okay? It has nothing to do with it. It is an aid which is there to help those involved in tourism and tourist accommodation similar or associated with the hotel industry OK! Who were impacted by the second confinement in November. If I'm not mistaken, in November or October, I don't know anymore.
Elise: yes, I think it’s November.
Thomas: and so if today you have a SIRET number. Logically, if you are, if you are doing short-term work, whether in LMP, LMP or in a company, you have a SIRET number and it has been there since November. You will be able to submit my invoice to this site, so we will put the link, do I have access to the chat? Finally, you will…
Elise: without…
Thomas: go ahead! You go to France Check digital, you type on Google, you will immediately come across it. You submit my invoice to them. The invoice must date before June 30 and be over 450 euros. So, on my site that Elise will share with you, you will see there are payments in several installments. If you want to obtain this reimbursement of 500 euros, you will unfortunately have to go through payment in one go, I say this to make it clear, but there you go.
Elise: here I have just shared the France digital check site, by the way, apologies, I am interrupting you without intending to, but just to add to that. You told me because when you spoke to me about that, the first thing I told you transparently, we can share it, is that I said yes to you, but in fact, it It's complicated to obtain. It's NASA, it's hell, etc. And you told me no, no there are people who have already obtained it with the training. And you can help if there are any hiccups or things. We're not alone when it comes to this thing.
Thomas: no, no, no, I can help you without any problem and frankly, it's super quick. I did it for something else. You must fill in the following: Name, first name, date of birth. Siret number thing, you have to upload the invoice and after one or two weeks, he sends you a message telling you if he accepted or not. And I believe it's within five weeks. It sends you the funds directly by transfer to your bank account. Okay, and I'm full of my clients who have done it and it worked for them. Whether in a company or in your own name. So, there is no worry about that. But with Elise, we still said to ourselves, we're going to go further this evening, OK, so, to summarize, you have the choice between two options: the starter at 497 euros and the premium at 997 euros. If you take the starter, it costs 497 euros. You send the invoice. The State reimburses you the 497 euros. This means that you access beds24 clickparclick starter for 0 euros, which is still absolutely fantastic. So it's just until June 30th. Enjoy it. Now, if you want to take advantage of this opportunity even more, there is also the Premium program and with Elise, we said OK, we are going to do one more thing this evening, that is to say We made a reduction of 200 euros with the code, the reduction voucher: “I display full”. That is to say, on the order form for the premium pack, you indicate “jannoncecomplet” in the box, reduction voucher and you will obtain 200 euros reduction. If you then submit this invoice on the France Numérique check platform, well, you will have a reimbursement of an additional 500 euros, which means that, as a result, you can this evening access beds24 clickparclick, the premium pack with all the bonus, all the modules, the complete war machine thing for only 297 euros.
Elise: It’s completely mind-blowing. That's also why we said to ourselves, come on, let's do a live for that, that's it, we said to ourselves, but in fact, wait between... If then, you, Thomas, you grant and I thank you since you agree from the community I completely display a really interesting reduction and we said to ourselves, but wait there is a digital check too. It's crazy stuff. In fact, you can train there on beds24 for nothing. You see.
Thomas: 297 euros and there is even... To go and see the bonuses having just the rental contract, I paid 400 euros to a lawyer to refine it for me. So, you understand that today, take advantage of this check from the State which is not giving you. It's not every day that the State helps us, especially in our position as small, short-term rental companies. So, enjoy it. We made an additional gesture of 200 euros, so you will have the complete training for peanuts. You would tell me some news.
Elise: Yes and as we said earlier, that is to say that there is real follow-up. It's training, but it's also integration into the Beds24 clickparclick community with people who are really also trained in your training, who are in a dynamic of continuous learning. It’s a dynamic community.
Thomas: exactly! And besides, I bounce back on this because suddenly, I see that there is someone who has already taken my training. Who tells me I already have your Thomas training, when it was 700 euros because suddenly, the more I add things the more it increases. What's the difference with the premium version? I reassure you, if any of you are members of beds24 clickparclick, you already have everything because when you pay for training with me, there is no question that I will ask you for more money for updates. You have access to all updates for free. Okay, you have, I will never tell you I made a new module these days. No, I can't stand that kind of thing. All updates are free. The customer service I provide. It is completely free for one year. You can ask me all your questions. Afterwards, there is the Facebook group where I provide lifelong support for all questions and in any case, the entire community. There are some... I tell you, there are clients and sometimes I wonder if they aren't better than me after a while. Who respond... It's true, stop thinking about doing such and such thing like that, it's not good. And then, to come back to what we said at the beginning, I host almost every month, lives on Zoom with all the members of the beds24 clickparclick community, we meet live, on Video and then, it allows us to discuss their issues together on bets24, on the short-term rental market at the moment, when we do it, we can also often what I do is that I analyze their advertisements, so he sends me the link to their ads. And then, live, I tell you what you see optimizing? Why change this or that? what photo to put and all that and it's frankly interesting. And then we have a good time together. So, there you have it, that's a bit of the state of mind that runs through beds24 clickparclick.
Elise: great, we have someone who shares us, it's just amazing at that price, given the benefits of the product, I think it's the person who took your training, therefore who is already a customer of training and who says, but at that price, it's completely incredible, I quite agree. At that price, it's completely incredible. I think there aren't many opportunities like that that present themselves these days.
Thomas: it's clear, and above all, it's… So I repeat, however, don't come and ask us for 500 euros reduction after June 30. It’s up to us. So we made a gesture of 200 euros this evening, but afterwards, we will have to submit this invoice to the State to recover a reimbursement of 500 euros. It's until June 30. The reduction, which we do together. Well at the beginning, it was until this evening, but Elise said well go ahead it's fine until tomorrow evening, but it's true that we're not here either wanting to put the knife to people's throats so, until tomorrow night, you have the code. “I show full” for the premium pack only. You'll get 200 euros off that, okay?
Elise: That’s it.
Thomas: and I'm showing everything attached. Without the apostrophe. Okay, there you go.
Elise: Top, I display it there at the bottom of the screen. We have Chimène who asks us an interesting question too, she says what does the module create its own booking engine consist of? THANKS.
Thomas: so, very interesting question, beds24 will allow you to create a page, a web page that you will be able to completely personalize with your colors, the font, the writing you want, the photos you want. You put them where you want, you make your reservation page. Okay, I insist beds24, does not give you a website, they give you a page, a booking engine. You will be able to format it on a page. Okay, you will be able to display a calendar with dates in real time, prices synchronized in real time, and ultimately retrieve reservations directly without paying platform commissions. And this page, this booking engine you will also be able to use the Beds24 plugin on WordPress. If you have a site already built on WordPress, you will be able to use this plugin to display this booking engine on your site and be able to accept reservations directly. And the interest, the great interest of this thing, is that when someone books on your site the reservation enters beds24 and from there there are all the automatic actions which begin to be put in place and which run on their own and you don't have to do anything, so you display it on your website, on Facebook, on Google, on all the things where there aren't really platforms like Airbnb, Booking. And you have a new entry, a new entry channel, net commission bookings except Google, they take a commission normally. But the rest on your website is up to you.
Elise: and it’s true that I also find this booking engine quite nice because it’s really very customizable too. From an aesthetic point of view, you see, it's not some kind of old thing that's going to serve the aesthetic of the site. We can do lots of things.
Thomas: Yes, it's not the Rolls-Royce of websites. I wouldn't want to lie to you, but frankly, they made the effort anyway and what's the point? It is to finally personalize it in the colors of your site, so that it is, as we say in English, targets.
Elise: well integrated.
Thomas: there you go, it's a perfect integration of the module into your site with your colors, your font. This is all that means that, as a result, we have the impression of staying on the site, on your website and moreover through the beds24 plug-in, we are staying on your website, that's it. which is interesting. That is to say that the URL at the top is yoursiteinternet.fr.
Elise: by the way for SEO. It's also interesting to have travelers who can spend time on the pages because they look to try to make reservation simulations, etc.
Thomas: but you see I have launched two more new apartments. I don't have a website and when people call me because they find me on Google or elsewhere, I don't bother. You can reserve them yes I have availability. If you want to book and listen carefully, there is no problem, I will send you the direct link. My booking engine, it clicks on it. They have all the information, they have access in real time, they make their reservations like adults. I don't need to take the reservation over the phone. What is your name ? What is your first name? Your email address ? It all takes ages, so that’s cool. So afterwards, I discussed it not long ago with Armand, one of my associates, who told me yes, I do it anyway because it allows me to be sure, like that, I'm sure that the guy that he books at my place you see.
Elise: Yes.
Thomas: It's always the same. It is always the result that you will have will be directly correlated to your involvement in terms of time. But hey, here I am, I'm more like, well, go ahead, take the link and reserve.
Elise: OK, here we have someone who tells us OK, great. There you have it, with training with lifetime updates. It's increasingly rare. It’s true that there is great value, there is great value in that.
Thomas: yes, for example, you see, there is… before I had a module for expedia, to list on expedia and unfortunately expedia took a turn by finally firing all small individuals like us, keeping exclusively that the hotels where we direct to the Abritel homeaway platform. And so, as a result, I redid an entire Abritel homeawey module that I recently integrated into the training, for which it is free. It's normal, well, the training is already paid for, so it's normal that it is always updated and fresh.
Elise: yes, I share the same beliefs. So I'm going back a little to the questions that we didn't have time to address. We have someone who tells us for people who have one property or several, what is the ultimate strong point of this beds24 tool if you had to choose one, you see.
Thomas: If I had to choose one, it would be to relieve you of the Mental Load. It's cheating, it's cheating because it smells good, but in reality that's it, beds24 is not a trick, it's automated your entire management. So the ultimate strength for me is ultimately what takes the most time. What takes more time is perhaps sending emails to the client, I would say. If I really have to choose only one, but hey, we must not overlook the fact of debiting cards, automatic reservations, taking automatic deposits, having contracts signed digitally, sending automatic invoices, all that , we must not hide it, these are things that also take time and the synchronization of calendars in real time. This remains the other price optimization functionality
Elise: that's what I was going to say, you put words in my mouth there, I was going to preach a little for my parish. So we have someone who hi Thomas, unfortunately, we don't see your first name.
Thomas: Hello!
Elise: then, yes, we have Grigoris who tells us just now Grigoris asks us the question of the Superhote beds24 comparison, there he tells us my establishment located in the spa town can make reductions for a period of 20, so wait, I think the question was asked again earlier. Can we make reductions of 20 or 21 nights? Impossible on booking or Airbnb 7 days or 28 days?
Thomas: yes with beds24 it is possible, without problem. Indeed, he is right. In addition, on... like that without a channel manager it's complicated. With beds24 no worries.
Elise: great, but there is someone who says Thomas is an excellent trainer. I can't confirm what to say.
Thomas: thank you, that’s nice.
Elise: I can only confirm, Sandra tells us that it is possible to have the link to your training, Thomas, please. But look, I sent the link. So it's true that I realize that the link is only there... for people who watch us on YouTube. What I'm going to do is I'm going to go and put it on Facebook directly from the Live interface. It doesn't go away I don't think. I'll see if we have any other questions. I think a lot of questions have been answered. Do you have any other questions for Thomas? Do you see?
Thomas: there is Gregorie who asks would you work in the near future to finance the training with the CPF? Gregori, no. Unfortunately ! Unfortunately no. For what ? Because, as I said, as I said earlier beds24 clickparclick, if you want the CPF. This requires a lot of administrative constraints. This is a regular training audit. This means checking that all the people who take the training complete the training in its entirety, or a large majority. That means follow-up, that means teams to follow up with everyone. And I don't want to... I don't want to be behind people. Have you seen the thingy module? Did you do it? Because in addition to my training, you don't have to do everything. So it doesn't necessarily adapt to this kind of thing. And frankly, I also have a job, I am, a rental investment advisor. I'm looking for properties for people and I don't have time to go and be behind the computer of each person who takes my training to annoy them and ask them to move forward because otherwise, I'm not going to get paid . What you need to understand is that the CPF actually does. So, you pay with your CPF. But ultimately, we, as trainers, even if I don't really like that word, we only get paid if the person who took the training completes the training. So, you have to harass people to tell them to go through with it. I want that, so I'm very honest with you. No, it's not in the pipeline. In complete honesty, in complete transparency.
Elise: these are completely honorable reasons, I have just shared the different links, the codes and even the digital France check link if you ever want to take a quick look in the comments like that, you can have all the information. Another question also which says a lot of benefits revolve around the product, but overall, the ultimate benefit is the fact that the tool allows you to better manage rentals and potentially obtain more rentals.
Thomas: That’s it. We are here to increase reservations, increase your turnover, increase the income that you will earn from all your beds24 accommodation, it is essential to do that. It’s not just about saving you time, it’s also about saving you more money. And when you combine that with Elise's training, you're going to the moon that it's “all a good one”.
Elise: it’s true that there are a lot of strategies that are mentioned in the training. I display complete, for example, which also requires beds24 because beds24 allows you to do a lot of things, as we said at the beginning, allows you to do a lot of things that others don't allow. So when we also want to have logic through to the end, professionalize and profitability. But there are well mastered beds24. As you say, there is income management too and it's a tool that allows you to do that, so that's great!
Thomas: frankly, there is… That’s really the thing that we need to keep in mind. Stop spending time on things that are of no value to you. Mailings, emails debited from credit cards, chasing the customer to get him to put down his deposit, making him sign a contract, sending him an invoice, answering all these questions. You don't have time to do this stuff. That time is much better spent with friends making a meal, with your family, your children, all that. You should no longer let this activity, as profitable as it may be, disrupt your time with your loved ones, or even prevent you from doing your hobbies, well there is much more interesting to do than that. We're not going to lie, so there is this time aspect and there is the money aspect with increasing your turnover, your occupancy, your reservations and your click rate on your ad. All these things, these are two things to keep in mind when you think about beds24 and the beds24 clickparclick program, since that's how I designed it, so there you go, so that's it that must be kept in mind.
Elise: great! What's also interesting is that you were one day like we all were, you were a beds24 beginner, you see your… This is where your journey also makes this training much more interesting than digestible, because it's not like you have, I haven't been a beds24 collaborator. There has been in the shoes like all of us of the rental company which starts and which tames the thing and everything. So your explanations are a thousand times clearer.
Thomas: yes exactly!
Elise: Can we have an offer for those who take your training to do the bulk of the work, that is to say the configuration of all the properties in beds24 at the beginning, and the person carries out afterwards, otherwise a training offer with or without one-year individual coaching, for example for beginners.
Thomas: so I did that at the beginning, namely that I proposed at the beginning to do the full configuration for you. By also obviously giving you Full Access to the platform. Unfortunately, it doesn't work, it doesn't work because what interests me is teaching you how to fish and not teaching you fish, as they say, and really beds24. I see it today in those for whom I made the configuration. They haven't completed the training, I know and so, they contact me, yes how do we do it, how do we do that and unfortunately I answer watch this video, watch this video and I don't want to come in anymore in this relationship because I find that it is therefore not qualitative. And frankly if you have that mindset of letting someone do it for you, put your belongings in a concierge service. Don't bother asking someone to set up beds24 for you because the day that person is no longer there, you'll be all alone, completely lost on the platform. So either, you learn how to do it and I offer you the TGV to do it on the highway, call it what you want the super Sonic, but the goal of the game is to save you as much time as possible that's why there is beds24 clickparclick you learn how to do it quickly, correctly or if you really don't want to do it put your property in a concierge service, but in between, I tried and it doesn't work. doesn't work. I'm very honest after individual coaching we can talk about it again, it's an offer that I'm thinking about, it hasn't materialized yet, but it would really be individual, individual. It won't necessarily be in the beds24 configuration, it would come with it if you want, but it would be there to help you achieve a certain occupancy rate, a certain turnover in your apartments for those who struggle to rent and I have many who tell me yes is that you can look at my ad I don't understand, but I don't rent and only three nights this month then, but when I look at the ad, when I look at the prices and everything, it there are a thousand things that are wrong, so I typically tell myself that with someone like that I can easily bring him to 20 or 25 nights per month so that's okay, that's not the subject of the live tonight, but it's an offer I'm seriously considering, but it would really be for very few people and it will be beyond beds24.
Elise: and then what we can say is that we are a little afraid you see for someone who is not very technical, who says to themselves oh my god, I'm not going to make it you see that can be the fear that we can have of saying yes to ourselves all these people are perhaps uncomfortable with the technique that for me it is not at all my delusion what you also need to know is that if we watch a video finally you correct me if I'm wrong, but my understanding is that if we watch a video we have a question, the Facebook group is for that too and then we're going to ask this question, there's always someone 'one who will answer who has actually gone through that since everyone has done the training
Thomas: it's clear, Elise, I have someone who told me, even my grandmother, she could have set up beds24 with your videos, I think that says it all. And I have seniors among my clients, they are not necessarily comfortable with the Internet, computers and all that, but who are able to get there, it's really... I made the videos as if it was necessary that 'a five year old kid can do it so that doesn't mean that I'm talking like an idiot, but it's click by click that is to say that you want to do that well look I filmed my screen, you click there, you click there and it's good, it's off, you really don't have to be afraid, I'm here to support you and to get to the end so once again I never leave a question unanswered, the goal of the game is that it works for everyone. And those for whom it doesn't work, we look together and we see it together.
Elise: great! Do you have a guarantee of a few days if ever people say so I'm going for it, if I try and after watching the first videos, I'm not happy, I would ask for a refund, a guarantee of satisfaction ?
Thomas: yes, yes of course, there is a fourteen-day money-back guarantee, you have access to the entire module 1 with quite a few videos, it's like we're giving you a huge presentation of beds24 so that you understand one so that you finally find a little in it and if you don't like it, send me an email and I will refund you on the spot, if on the other hand you want to unlock the other modules before the 14 day period you m send an email in the same way saying I waive the guarantee period and I would like to access everything and boom! This way I unlock all the training, and you progress at your own pace.
Elise: great!
Tomas: and... no, I wanted to say something, but I don't remember what it is
Elise: okay, OK it will come back. We have Gregory who tells us that software will never replace a person for revenue management, dedication to you Elise, thank you Gregory for the dedication. That's a very good point. Now, to complete what you say, it's true that I have often shared software on the channel. Software never does as good a job as a human brain. But so that the human brain can go faster, it is also good to have the support of a piece of Channel. Because there are a whole bunch of features in beds24 that allow us to save time on precisely this optimization that our brain spends exclusively thinking about strategies and that after implementation, let it be done What's lost is that we don't spend our hours putting it in place, what?
Thomas: yes, yes if you allow Elise, I found what I wanted to say to them not very, very long ago beds24 started to partially translate their software into French. So it's not bad. Now, it's not complete and I did a little survey with my clients, my students call them what you want, people who are members of the beds24 community who have done my program and almost unanimously, everything the world stays in English because once they have identified the key words, the little buttons and everything, they no longer want to switch to French, they understand how it works in English and so, well, they keep it in English so to show you to what extent it really is just the beginning where you have to be a little violent, you have to say to yourself OK, I'm getting started and so, I'm here to support you and show you. And then it slides by itself. Really, once you understand, it's a piece of cake.
Elise: great! We have someone ask us with Beds24 when you talk about sending contracts, is there the price noted on it?
Thomas: Very good question. The answer is yes. It even goes much further since I use links that are entirely personalized for the contract. So when the customer receives a relentless welcome email, we confirm your reservation for this date, on this date, for this and that many people. Here is the link to your rental contract to sign. He clicks on it and he has already pre-filled his name, his first name, his address, his telephone number, his check-in date, check-out date, his reservation number, the price of his reservation. Finally, all he has to do is… There is even the name, first name and email addresses of the owner of the property. And all he has to do is fill in his email address and sign with his finger on his phone. He clicks Validate and you both receive a copy signed by herself. And besides, I added an update on this thing. Now, you also have the possibility to request that he upload his identity card. So let's say he's on his phone. He has a section where he taps a button. He takes his ID card, he takes a photo of it. It's part of the rental contract. And you have these ID cards. So,
Elise: Sandra tells us, super great, because it's really time-consuming.
Thomas: Yes, that's true, if only it was time-consuming. Yes, yes I agree with you on that. The rental contract is necessary, there are plenty of them. I see all of you doing without a rental contract. I see you, know that. But one day, things will happen to you. So protected as necessary to be able to justify taking a deposit, non-reimbursement under certain conditions, that kind of thing, you manage a commercial activity. You need to be prepared for certain eventualities.
Elise: Yes, yes, it's true that we could, it's human, we could say OK, I'm lazy, you see, I'm lazy and I prefer to take the risk of being a little outlaw because I know it's going to take me hours. But this is precisely the opportunity to train so that it doesn't take time and to square up with this risk. In fact, risk reduction is also…
Thomas: excuse me, I left or I'm still here.
Elise: listen, you are there, but frozen. That's it, you're here, great, you're back.
Thomas: I had a call, so do you know how to use video?
Elise: Yes.
Thomas: what were we saying?
Elise: but no, I was just agreeing with you by saying that in fact, it's also human to say that we can be lazy, but we prefer to take the risk of not sending contracts, but with automation solutions. There is even more debate, in fact. So, it's automated. So not only are we square with the law, but we don't have the problem, you see.
Thomas: exactly, exactly. But yes, there are plenty of people who do that. And I hear this speech saying, I'm taking the risk because the damage, the litigation, it's really a minority. Most of the time it's OK. Yes, except that you are not immune to that, and it is better to have done the work once that, take 30 minutes, maybe an hour, and you will be calm rather than crossing your fingers that he achieves nothing. And then maybe. Of course, you would assume the risk and the financial loss, but it's a shame for an hour of time to protect yourself with a contract refined by a lawyer in court, then you are at peace.
Elise: yes, that’s it.
Thomas: I like to sleep soundly. I like it when things are square and I know that if there is a problem, I will take the deposit. If it goes above the deposit, I am very well insured and in any case, I sleep soundly and I like it.
Elise: yes then actually, it's not a problem until we have a real tile. When you said earlier, they can bring bits and pieces. I like the word because we know that what could happen to us is not just trifles, you see. These are really large amounts. And that could really put us in trouble.
Thomas: yes, yes exactly.
Elise: someone asks for the deposit what do you use?
Thomas: so for me, in my program, I offer 2 different chapters on the deposit. A chapter with Strike and a chapter with Swikly. So it will be up to you to see the pros and cons of both sides. There is one that is more expensive than the other, but is more reliable than the other. Now, these are the two that I recommend in my program and I teach you how to configure them in both cases. What you need to know is that on Strike, you will be able to collect customer reservations. So, for example, Booking will give you the customer's credit card details. They will go to the reservation, they will come back with all the reservation information they will enter into Stripe. Stripe will send them, sorry it will go into beds24, beds24 will send them into Stripe, stripe will debit the card and send a message OK, that's good, it's debited. And one day before arrival or the same day, you configure it as you want, stripe, we will create a rule on beds24 which will ask Stripe to take a deposit on the customer's credit card in the form of an imprint uniquely. So it's a pre-authorization, it's not debited and if it's good, it sends a message to beds24 saying OK and from there, we can configure certain automatic actions only, such as sending the code from the key box, so which would only be sent if the deposit has been taken and if it is not good. If, for one reason or another, there are not enough funds because the card is fraudulent, I don't know, the deposit is refused because we could not take the amount 'we have configured and Stripe notifies beds24 and from there, with a certain code so that stripe could send beds24, then beds24 will send an e-mail that we will also have configured which simply says well that's how we got it for you indicated in the ad. And then during the reservation, also on the rental contract, there is a deposit to enter the apartment, to have access to the apartment. Unfortunately, it was refused. We tried to take your credit card and it was declined for this or that reason. Here is a new secure link to allow you to place the deposit so that we can send you access to the accommodation. And there, he clicks on it, he arrives on a secure payment page with his name, the summary of his reservation, he enters his credit card details for the different preferences so that it works. And if it doesn't work, we tell him straight away, no, it doesn't work and if it works, thank you very much. And then suddenly, he receives an email with the code for the key box. So there is this way of doing things and that you work with stripe or swikly on your side is that you do not have the customer's credit card details when booking because booking does not communicate them to you or because that it is a reservation on our platform which does not manage the deposit and which does not provide you with credit card details. Well, you can also configure. The same day or the day before or these days you do as you want, put when you want an Email will be sent to the customer telling him again to prepare your check-in and as we told you, there is a deposit to be placed. Here is the secure link to put the deposit and enter your credit card to be able to… That we understand and that we can take an authorization, imprint on your credit card and guarantee your stay. So, this solution also works. I stopped doing that because it happens from time to time. You have some who stick their heads in the sand a little, you see. I didn't see, he calls you and says I'm in front. How do I get back?
I emailed you to put your deposit down and you didn't.
I didn't see it.
So there you have it, when you have done it, you will receive the code for the key box. Me, then I no longer want to chase after them, these rare birds, which did not. And so now, I think I can ask booking to send me the credit card details directly like that. A few days before, I didn't ask them the question. I take the deposit and I have contacts that if it doesn't work, it's beds24 who will contact them for me only if it doesn't work.
Elise: Sandra, she tells us Booking refuses to give customers' credit card details. How to do it? I go through booking for reservation payment.
Thomas: yes, there are some who... It's true that more and more Booking companies are reluctant to do this and are asking us for more and more seniority experience on their site. To trust you. And unfortunately, today, I am unable and Booking themselves, the agencies are unable to tell you. Concretely, how many years, how many comments, how many reservations, one must have to be able to benefit from credit card details. I feel like it's random, I don't know if it's up to the customer. Or depending on the day if it's Tuesday or Wednesday, I don't know. There are customers who manage to obtain them quickly, there are others who struggle and so unfortunately it is really in the hands of booking and I cannot tell you otherwise that you depend on this platform to this level and to continue to let them debit the customer's credit cards and therefore to proceed as I said earlier to send a secure link by Email automatically, everything is automatic once again, it It's just that, well, we'll have to follow up from time to time with those who don't do it, but it works just as well.
Elise: Sandra, she says Airbnb tells me that I do not have the right to ask the client for a deposit, because it is already on their site, if I do not put a deposit in my ads or 0 on aibnb can I use what stripe?
Thomas: so Airbnb it's true, that's Airbnb's strength, it's that they manage the deposit. I want to tell you, I think, always put the customer experience first and bother a customer the day before or the day of their arrival, asking them to check their emails, to click on the link, to enter your credit card. So to take out his wallet, to do something, he could be on a train, on his phone. It's a hassle to get a deposit. It doesn't affect the masses, but it affects the customer experience. Finally, there were steps for him to take. Okay! While Airbnb manages it for you, you just need to tell them the amount of deposit you want to put down for your apartment or accommodation, villa, whatever you have. And they manage it for you. So is it really relevant to ask the customer for a deposit when they went through Airbnb and they manage it for you? I'm not sure, especially since their dispute center is quite efficient. They have a lot of insurance behind it for the rare cases where I had to take the deposit and it was on booking. It went pretty well. That is to say, if the customer refused to pay oversaturated booking, and we will refund automatically. The most complicated thing in this scenario is managing customers who have smoked in the apartment because it's not the damage, it's the smell. And in this case, you ask your service provider to issue you an invoice for the smoke extraction package, special smoke extraction, cigarette odor. You send them to airbnb and they will refund you the amount.
Elise: OK great, Sandra asks us lots of questions on this subject, what should we do then? My message of caution is of no use. Wait, I'm rereading all the messages Airbnb manages the deposit when we have a problem, it's complicated to get the deposit back and it's the customer who calls Airbnb to say that we're asking for a deposit in addition to the one on the site .
Thomas: yes, the customer is right. He read your ad and sees a deposit taken by Airbnb and you ask for a second deposit, somehow, you can't blame him. He says no, why did I go through Airbnb, a site that guarantees me the deposit for my stay? So why would I put a second deposit?
Elise: OK, listen to that, that's it, it's a subject that is covered in the training to help everyone, the people who participate in your training. They are calm on this subject of the deposit.
Thomas: yes, yes, of course, of course, it's quite rare in any case, but it's a deal all the way, with several options, whether you have credit cards or not, whether you use Stripe or Swikly.
Elise: great! Great, look, I think we've answered all the questions you've been asked. Thomas this evening, frankly, thank you very much for everything you have given us, everything you have shared with us. It was super interesting.
Thomas: with pleasure.
Elise: thank you very much. Thank you for your time. Thank you all for being with us this evening. It was really a great time to be able to answer your questions, to deal with these subjects without language. We really talked about everything. And maybe remember the fact that if you want to train, on beds24 because you are using another Channel today and you want to change because you have beds24, but you have configured it a bit on your own over time and you want to have something much more professional. Or if you don't have one today from Channel and you understand that it's a must and that you have to go there even if you only have one apartment. In any case, it's really important to seize this opportunity that we have until tomorrow evening because basically, as we said, we can train for a few hundred euros, whatever.
Thomas: exactly!
Once again, we made this gesture this evening with Elise 200 euros reduction until tomorrow evening. So, tomorrow evening, you have 200 reduction on the offer, the premium pack, therefore the complete training, therefore 797 euros instead of 997 euros. And you have the State reimbursing you 500. So you can potentially only for 297 years. And then if you finally choose to take advantage of the Starter offer, that is to say the essentials for beds24, you will access it for 497 euros and the State will reimburse you in full. So, it won't cost you anything. And what's more, you can also charge this invoice. So you win on all counts. You have absolutely no reason this evening not to join beds24 clickparclick so that we can be together, ultimately help you get your business, your reservations off the ground and above all, save as much time as possible on all the management, that you have one or more assets. You can count on me.
Elise: I think that says it all.
Thomas: thank you Elise, thank you to everyone who was there this evening. If you have any other questions, please feel free to post them in the comments. I will also try to stop by in the evening or tomorrow if, to answer you, if you have more questions. And then there you have it, I obviously remain at your disposal.
Elise: great! Thanks to you! Thank you all, I wish you a very good evening, a good match for those who are going to watch the football right after that.
Thomas: go to France!
Elise: that’s it! Go France! Take care of yourself. I'll see you soon for the next live because I'm going to resume Lives very soon, so stay connected and take care of yourself.
Thomas: Tchao-chao!