In this video discover the journey of Rudy Leleu, concierge manager in Le Havre. His company is created in the start-up spirit, it is both interesting and inspiring.
Conciergerie LH Company: https://www.conciergerielh.fr/
Linkedin profile of Rudy Leleu: https://bit.ly/3bLYfSm
💯Receive the free book by email (the 6 mistakes that make you lose money) by joining my private group on Facebook 💯 https://bit.ly/2KRS5WK
(don't forget to enter your email to receive the bonus)
⚠️ Subscribe to this channel and 🔔 click on the bell 🔔 to stop saying to yourself: “what was the channel that gave good ideas on prices? » https://bit.ly/2OLq0lx
Allow your name to be displayed on streamyard to leave a comment: https://streamyard.com/facebook
Hello and welcome to the J'poster Complet channel, the channel which helps seasonal rental companies, seasonal rental concierge services and professional sub-renters to increase their turnover.
I am delighted to welcome Rudy Leleu to my microphone today.
– Hello Rudy.
- Good morning. Thank you very much for this invitation.
– Thank you. I am delighted to welcome you, because I know that like many of our concierge clients, you have a very interesting background. I don't know if we can call it atypical, but in any case, I'm sure that many people will recognize themselves in it. And then your company still has an important place in its city today. So I'm really happy to be able to ask you all these questions and to present your company and your journey. To begin, would you like to tell us about the journey that brought you to this point today?
– Yes, why not? So, an atypical journey, I don’t know. I don't know how you become an entrepreneur, but in any case, I always planned to become a business owner, I don't know why. In any case, I really wanted to. So, after my final year, I did a baccalaureate , there, all the tools that will allow me to launch my company. » And it turned out that in fact, I had not yet found a very concrete business creation project. I didn't even know how to get customers. At that time, it seemed so… I had ideas, but clients, that wasn't really the case. So I liked math, I liked finance. I did four years of auditing, in fact, after my business school: auditing in big companies, Paris — Luxembourg. And afterward, it was good for me, I had my little safety mattress, I returned to Normandy. And then, in between, I still went through Paris with my self-entrepreneur backpack, and I did all the start-ups that I could develop in terms of business. I did additional training, from Family, too: the Lyon training taught me a lot, and I advise anyone to watch all the possible videos on Lyon or even “The family, suddenly 'State' at the time. It’s a very particular vision of the start-up. But there's a lot to learn, too, for people who want to do things a little more restricted, just like me. Of course, I would like to become the greatest in the world, but I would also like to enjoy my life. So I would like to find an in-between. And in between, I think I'm starting to find it with a concierge service which should be regional. Maybe national one day, but hey. So, in fact, and then by chance, I went to the right place. There are people who have posted an application to become a short-term housing manager. Lyonnais who invest in Le Havre on a short-term basis, and who need someone to manage on site. And then that day, I understood that this is how we get customers. Because in fact, there was a need. And so, I created a site. I went to all the circles of entrepreneurs, I talked to everyone about it, and in less than three months, everything was launched. It was super fast. It's been three years, and now, we have around sixty housing units managed.
– You see, you went through the stage: going to start-ups, and making sure you also knew the world of entrepreneurship better. If someone is watching us, and is in the same situation as you might have been at the time, perhaps an employee, again, in a slightly more traditional structure: do you recommend that, to go to the start-up and see how it goes?
– It’s the only way to really know, eh! Obviously, we are not necessarily going to do the dream jobs that we have in mind in start-ups. When you arrive at a start-up, you always start at the bottom. Whatever your experience, everyone is at the same level... afterward, each start-up chooses how it works, but there is a hierarchy which can be a little different, and above all, you have to put yourself in sponge mode, try to understand how it works, and there is everything to do, in fact. So, whatever background you have, and even if you have a technical aspect that you master very well, you will have to adhere to this corporate culture which has nothing to do with traditional companies. You have to go all out, there is no choice. And if you're failing, it's going to affect everyone's work, in fact. So it's 100%. It's a totally different commitment, the start-up, compared to the company. And I advise anyone to do that, because I went to To go, to Waf, a small company run by someone who offered me the job of being a business developer. I tested myself, actually. And then I realized that maybe it would be better if I started my own thing. But the entrepreneurial experience as an outsider, I was self-employed, no matter the sector, no matter who you work with, it always brings something, always. And for me, it gave me the last little boost. And then I said to myself: “It’s okay, I know what I need to do.” ".
– Yes, you understand how starting a business works.
– That’s it!
– So, your initial strategy was to immediately build a professional and entrepreneurial network in the city.
– Yes, in Le Havre. So, I already had quite a few friends who are still there, and who gave me a huge boost. It would be complicated to have the benefits of everything that is informal in relation to relationships, new clients and prospecting. Afterwards, clearly, it’s the site. My website was, after six months, referenced first, because there aren't really any other concierge services. The concierge services that were there, that existed at the time, I knew them, they have disappeared. And then, there are new actors who have arrived. In fact, over the past three years, things have changed quite a bit.
– What do you think are the key factors of your success? What makes you have competitors who wanted to launch at the same time as you, and why we don't hear about them anymore? They have disappeared, while you are still there, and you still have a lot of heritage, and it is increasing over time?
– What is most complicated in concierge service is recruitment: far above everything else.
– Team recruitment?
- Yes. Basically, you need to have people who can go and do the work in the accommodations. I'm talking about housekeeping, but there is also reception. There is also, during cleaning, a check of the durability of the furnishings, therefore the deposit, all that. And recruiting people who work well is the cross and the banner. Even on an activity that may seem as simple as cleaning, in reality, it is not that simple. So my strategy was rather to have more cleaning men and women. So pay them more, and then ask them for more. Because in fact, in all cases, we have no room for error. You can make 20 trips at 5 out of 5/5 on airbnb, if you have this 3 out of 5, one day, because the cleaning lady, she forgot to do this or that thing, this 3 out of 5, this comment, it is visible, and therefore, for three weeks, you will suffer from this bad comment. In fact, it's the rigor of the hotel industry, with a much more human welcome. This is the Airbnb that we offer with the concierge service.
– Ok. So that’s a point that was a key factor in success, because it guaranteed the sustainability of your company, but also the success of the ads if I understand correctly. Because as a result, good recruitment means good housekeeping, and therefore, good ratings on the advertisements.
– That’s it. There are the photos, which, at the beginning, we wanted to stand out a little from the crowd, and then the description of the ad. That, over the entire length, over the entire duration, will be important. And afterward, referencing is clearly the crux of the matter, because clearly, Airbnb or booking put the best-rated accommodations at the top, that’s clear.
- Yes.
– So in fact, it is the sum of a lot of parameters, the success of an ad. There are six criteria, in fact, if I just take Airbnb so as not to complicate things. There is communication, equipment, reception… So, see, there are these six, and then there is the general note which will be the result of all that. But if you miss just one of these boxes, if everything is good except communication, you will get a 4 out of 5. The general score also plays a huge role, and sometimes, it is not necessarily correlated with the other six criteria. It's the feeling, it's the people. There are also people from the old school who believe that a 16 out of 20 is the best mark in the class. Whereas 4 out of 5 is 10 out of 20 on AIRBNB. Sometimes, we explain to people who are a little older, but sometimes it's the younger people, too, who give 4 out of 5 saying: “Well done, it was great. » But 4 out of 5 is a bad mark. It's even a very bad mark. That's complicated to explain to people.
– What you say makes me think of when I was a seasonal renter. When I got a grade that I didn't think was good, I just rewrote a little note saying, "What can we do to improve?" » In fact, one day, I got 4 out of 5. I was really really upset, I admit. I still sent a kind note, and the person said to me: “I don't understand your message, because I gave you a very good rating. ".
– Yes, that’s it.
– And it’s true that I was a little disappointed. So yes, indeed. What I find really interesting, too, in the way you manage your company and offer its service to the owner, is that I find that you pay very close attention to quality, and in particular to prices: do not cut prices. You make sure everything is as high-end as possible. You are as qualitative as possible. Is this something that speaks to you?
- Yes. I don't know how far I can go with what I'm going to say here, so I'm not going to go too far, but the day I decided to put my prices higher, I had a lot less problems in housing. I'm just going to say that.
- All right.
– So, obviously, after a while, I wanted accommodation that was in line with the price I wanted, and I also left a lot of things, like the studios in Le Havre. I no longer take a studio in Le Havre. Because a tenant with whom communication is complicated, who gives us accommodation in very poor condition, is extra work for us. It is, in fact, much more important management. And yes, it’s also for lower rents… so yes, there is the positioning, clearly. In the space of a year and a half, I quickly pivoted to mid- and high-end housing. It was super important. And subsequently, I earned more by doing less. It was obligatory. And there, I see the new competitors arriving, and who are taking over housing that I no longer want. Well, I wish them good luck. Either way, they have to go through it to understand. There are accommodations, you should avoid.
– As a business leader, it must be difficult to pivot like that. That is to say that at a given moment, you still had the uncertainty to say to yourself: “You don’t have to say no to everything all of a sudden. » How did it go? Was it just a transition, little by little?
– It’s happening little by little. You have to be radical in the trajectory you are going, but you don't necessarily have to... it's better to make the turn, to plan it initially. It's also the network built, in fact, when we talk to people about it. I have a lot of clients, actually, that come from my clients.
– Word of mouth.
– Yes, a lot.
– Satisfied customers who tell their friends about it.
– Yes, and there are some who say to me: “So, what am I doing as an investment next year?” » And I tell them: “Do this. »And so, they do that. So they're going to buy two houses in a place not very far away, and then afterwards, they're going to have housing that's a hit. And so, there is this side, the fact that I already talk about it, because in fact, I am quite close with a good part of my clients. So this move upmarket can also be done a little bit in relation to them. There are people who come directly to see me, these are people who want to invest in Le Havre, since it is still a real estate Eldorado. Prices have almost doubled in two years. We're going from 3,000 to 6,000. I've seen things go for 6,000 euros per square meter.
– OK, anyway.
– It’s a bit like that madness.
– That’s Parisian prices, clearly.
– 6,000 seems a bit odd to me, yes. But if anyone buys...
– That’s it! Does that mean that if there is an owner looking at us who is hesitating between several cities, particularly in Le Havre, can you be OK to give your advice to guide them on the investment, and that subsequently, they entrust you with their assets?
– On the supply side, it's still interesting, we can still have prices... but we'll see, because as a result, the demand is a little too strong compared to the supply. I'm sorry, dear Parisians, but don't even visit. Bring someone in, and then ask for a photo, and say “I’ll take.” We, poor Havrians, and we don't have to buy our own homes. I'm exaggerating a little bit. Le Havre still remains quite interesting in terms of investment and attendance: annual occupancy rate, it still remains very interesting, for the AIRBNB. And anyway, I think it's better to be in a big city. It's always a little more risky to target small towns, small niches, since there is tourism in the summer, so it's hyper seasonal, there are very low seasons, very high seasons. But it's less risky, therefore, to take a big city, since there will always be tourism here in Le Havre. Millions have been invested there for over thirty years. There, for example, we are on the Place des Quais. Five years ago, all this was fallow, in fact, and it changes a lot. So tourism, there is no problem. Every summer, there will always be people in AIRBNB. And the professional, I still have a lot of pros, in fact. In terms of figures, it would be better to talk about it using Excel, but the profitability rates are still rather interesting in the short term in Le Havre.
– There’s something, too, that really sets your company apart, I think. Likewise, you will share your opinion with me, which is that I find that you are extremely structured in the way you organize things, also, within your company. It's extremely well organized. Do you want to tell us about it?
– It's been three years since I launched the company, but I'm the one who makes the calls, and therefore the prospecting. I call tenants when there are deposits, when there are problems that will be administrative or other, commercial discounts. In fact, I'm still super close to...I'm right in it. And this proximity, whether geographical due to the fact that I live 800 m from any accommodation in Le Havre, all the accommodation that we manage is in the very center, it is also in relation to the teams where my number is on all reservations that are received by the concierge. You can catch me live. So there is this proximity, which, I think, is essential, because I still call on people for cleaning and for check-ins, but I have control over that. And if there is any problem, I am aware of everything. Even if the company continues to grow. That's it, I started to prepare, there is a first city where we have a city manager with the concierge: someone who will really manage a little more. As much, for me, it allows me to delegate, to detach myself a little, because otherwise, with 60 accommodations to manage per day, if any owner doesn't have me once, that's already two calls per day. day is already a lot of time. Afterwards, it's the volume that I have to manage. So, yes, we can say that we are hyper structured, in fact. Nothing escapes me.
– And the fact of having several verification processes like that means that in fact, there is nothing that can be forgotten or overlooked.
- No.
– That’s the advantage of a structure like that too.
– And then I double check. I was a financial auditor, after all, so.
– It leaves marks.
- Yes. These were procedures, controls, and in all cases, we have a database, we have figures: is it sustainable? Should it be reprocessed? Any information that comes to me, I always have to check if it is viable. So there are quite a few holes in the racket, and then for me, an information system that works well is a business that works well, whether it is the communication between the concierges and me, or between the concierges. and tenants. This is almost the most important thing: you have a good information system, good procedures in place, and behind it, there is only the human being who can have a flaw. We can't do anything about that in all cases: we're human, it happens. But aside from that, we are very well structured, there is no problem.
– Are there other strong points, perhaps, of your company? You see, when an owner shows up in Le Havre, strong points that are really salient in your company.
– There is proximity, and after that, what can we have? It's better to call me very widely before investing, and not call me once you have prepared eight 15 square meter studios in an area where I don't go. Since there are already two reasons why I won't take the accommodation: the size. Frankly, we still need to be able to offer people decent housing. And now, the concierge service is quite big, we will say, precisely to have the choice of its customers. So please at least call me before coming to visit Le Havre, I will give you the neighborhoods. The neighborhoods that I am going to give are not necessarily the cheapest, but those where you will see the cheapest prices are not necessarily the most interesting for the short term. So there is this referral that I do there, and that I do a lot, this in-depth work. It often happens that people don't invest, that things don't follow through with the concierge service, because they prefer to hold conferences, but I always give good, basic advice, even before you arrive. And then, if you see accommodations, you have photos, don't hesitate to send them to me. I would validate the project, in fact, whether at the visual level, the housing and its structure, and also the profitability. I'll give you a forecast and you know exactly where you're going. We've been in place for three years, and I don't really see Le Havre slowing down. On the contrary, I find that more and more people are coming to Le Havre. Of course, there was the crisis. What I mean is overall, my income continues to increase per accommodation, and on F2s, I still manage to go higher; the F3, I continue even higher, in particular thanks to Élise, since we have a pricing dynamic that until now, I managed myself, and which I wanted to subcontract, because it is worth better surround yourself with people who are better than you, especially in this area.
– So in fact, you register as a real investment partner, even upstream, and that’s what is valuable.
- Yes. It's important to come in advance, because for me, when people tell me: I want to share a roommate, but I'm hesitant with the AIRBNB; I prefer that they tell me that, because there is no point in telling me that you are going to do AIRBNB directly, tell me your project. And in fact, I also give them the price of the roommates: how much they will make as a roommate, what will be the rent they can pay, should the charges be put at your expense or at their expense? costs ? I have encountered all these issues, and I know how to provide a little advice on them, very early on in any project.
– Are you thinking about investing yourself, or are you currently an investor?
– Yes, I am preparing something with large containers.
- It's true ?
– Yes, we will do something.
- Awesome ! Is that why we stood in front of the containers?
– No, but it’s quite funny. This is a very recent project. In Le Havre, there is a hangar called hangar 0, and it is a whole project that was built from scratch. It's just recycling, and we have rooms, living spaces that are built from containers. And then it gives me ideas for, perhaps, buying land somewhere in nature. Now, I know the seasonal market pretty well, and I don't want to wait for the real estate bubble to burst, because in fact, it's not going to burst right away. And I don't want to pay... There you go, I still have the investor angle, so I'm going to try to buy as little as possible, and then have the highest income. There is a project like that, which is not far away.
– And above all, innovating is super… It’s nourishing, to innovate, to do something that doesn’t necessarily exist as you imagine it today.
– That’s clear, and I like what I’m currently doing with the concierge service. Now, what would make me even more happy in the years to come is to succeed in creating housing with recycled materials, which can be more profitable than new housing. Basically, there is also the whole philosophy too, we are now entering something where... I feel a little bit concerned, all the same, by...
– Ecology?
– Perfectly, yes.
– Is ecology an aspect that you can bring to life in the concierge service today or is it a little difficult?
– I've already thought about traveling by bike, all that: too complicated. In any case, the laundry has to be moved, it still takes a certain amount... so that's for transport. Using organic detergents, we have already started. It's a little more expensive, but that doesn't bother me. All the electricity in the concierge service is from Enercoop. I no longer have the exact figures, but it is not 100% nuclear. Maybe we're 50/50 sure. In any case, there is some green energy. And then, the servers on which the site is located should be durable servers. I am undocumented, I really am undocumented. Whether it's contracts, which I only sign online, emails, when we send letters, that's the end of that, stop. The owners always want us to sign the contract when we see each other on site, but in fact, it's not a contract, it's a mandate, and therefore, we do it online.
– It’s so fast, plus, online.
– It’s practical.
- Yes.
– I don’t see on what other aspects.
– That’s it, overall. And the products…
– The most annoying thing is transport. Because we are by car, and therefore, we move from accommodation to accommodation, and the accommodations we manage are in the 4 corners of the city. So obviously, we pollute. But I haven't found anything better yet. And in any case, we couldn't, logistically, find something more... I'm listening, eh. If someone offers me something, I'll take it.
– Afterwards, you also have to transport the equipment.
– That’s it. Anything consumable.
– Yes, that’s it.
- Yes.
– It’s interesting on the ecology part. It’s true that I haven’t heard many concierge services starting to take this approach. It's quite rare, and it's rare enough to note. Especially if we have owners who are sensitive to these subjects, and I think there are some. Afterwards, I think that we should not necessarily ask everyone to move to a zero carbon footprint. Everyone must also try, at our level, to do little things. And then for me, it's little things that I do, for the moment. And then if I can do more, I will do more later. In any case, that's what interests me.
– So, on this part, you were talking earlier about the revenue management part I am displaying Complete. What was it like before revenue management in your company?
– It was a mess! No, I'm kidding.
- I don't know. You're the one who says it, right?
– Actually, the first year I had to try to guess based on the market. So I went looking for all the F2 type accommodation in Le Havre to see roughly the seasonality and the prices. That's practical on AIRBNB, if you're looking for prices, looking for the prices of competitors' properties, you'll just see availability in relation to the dates, and then you can do your market research, your price study. It always worked pretty well, actually, when I was dealing with it. It's just that there is a lot of short-termism, that is to say that I did not know exactly the transition from an average season to a strong season, to a high season. I didn't really know the market, and what's more, for three years, we've had a market that has fluctuated quite a bit, or even completely. If we take February 2021, for example, it was a month that was absolutely crazy. It's more like July, February. Whereas in February 2019-2020, we were in the lowest month of the year, in fact. It's a very low month, usually, February. So there are things like that which are quite complicated to guess, and when I talk about short-termism, there were months where I saw myself changing all the prices of all the accommodations, because in fact, each accommodation had its price, and we couldn't give prices by group. Afterwards, I organized myself a little better on that, but I always felt that we could take it to the next level with someone who knew a little better. And I never looked. Actually, I didn't look for you at all. You found me. Is that it?
- Yes. In fact, how did we know each other? It's because I called you, because I had a client who was looking for help: a client of a company who was looking for help on different aspects of the field, and so I helped him find a partner. That's how we started talking.
– That’s it. And then, I focused on what it brings me and what I pay. And I realized that in fact, we make between 50, and I think we will make 70 or even 80 – 90,000 this summer in income collected by the monthly concierge service. And I'm pretty sure, in fact, that I'll win in this operation. In addition, it also allows me to understand what revenue management is, something I don't know at all. What's also nice is that everything about revenue management is explained to me. It’s not: “I’ll manage, and then you’ll see, we’re going to do great things.” " No. Élise explains everything to me, and then I have super regular follow-up, so I'm really not lost, and above all, I see the fruits. I've already seen the fruits of our collaboration, so for now, I'm pretty satisfied.
– How is it going? It's true that it's me, and it's Jules, in the team, who works a lot for your company. Can you explain, concretely, what is happening? What has changed in your daily life? What do we do for you? For someone who doesn't know at all: is it an email? Are these calls?
– Basically, all the accommodations that are put on AIRBNB will follow a pricing, and I managed this pricing by season, and I had three seasons in the year: a low, an average, a high. And there, as a result, in revenue management, what Élise and Jules are proposing is something much more refined, which even, sometimes, from day to day, can be modified, which is really very much in line, in done, with the market. All this is punctuated by weekly emails. In fact, there is tracking on all prices. This is what allows me, in fact, to detach myself from it, because it is something which, after a while, took too much time. And then there is uncertainty: we don’t know exactly. See, it's always the same thing: you put too low, it rents, but suddenly, it doesn't rent enough, so the owner tells you: "You have to put higher." » And so suddenly, you put it higher, and it doesn't fit, so he tells you: “It doesn't fit, you put it too high. » You're like: "Um... yes, so when is it good?" ", "Ah, but you are the one who knows. » OK, we're going to call on the pros. Now, when the owners ask me, I tell them: "If it's too low, do you want us to go up?" » ; “No, it’s okay. » They no longer have the counter-argument. It's not something that can be improvised, it's something that requires a lot of monitoring, and you have to be extremely methodical, and then, in fact, knowledge of the market too. AIRDNA is extremely powerful software that requires certain investments to access it. Besides, there is a place, in France, where I would like to know the attractiveness.
– With great pleasure. I have my computer here. If you want, we can watch.
- Perfect. So, it also gives access to, if only the AIRDNA tool which is very effective, and which allows the demand to be assessed quite a bit.
– Yes, it’s true that AIRDNA is part of our service. You no longer have to pay AIRDNA if you want to have access to certain information, and all that. There is perhaps a point, too, which is interesting. It's true that we had situations like that, where it was quite important, precisely, to respect that. We join your team, so you remain the boss. And so, we share pricing with you. And if there are minimums, for example, to be respected, we note it, and we have a basis specifically for that, and we make sure that it is respected so as not to put you at odds with owners who would have given instructions, things like that.
– Yes, in the mandate, it happens that there are owners who ask me for a minimum number of nights, not in terms of occupancy rate, but in terms of the amount of the night: “My accommodation, I ask you not to rent below 95 euros per night. » And whether it's the owners or myself, who says to me: "I don't want an F2 in Le Havre to be rented for less than 50 euros, for a whole host of reasons. » I have plenty of reasons. Whether it's the owners or me, there is this minimum price. In fact, everything that is proposed by Élise is a proposal. So it’s an axis, it’s what we’re heading towards. Afterwards, if there is a need to refine, in any case, those remain my prices. So I still have control over it.
– So, what would your life as a business leader look like if there was no I'm posting Complete service today in your life?
– In fact, it’s mainly a question of time. Because as I am still very much at the center of the activity, I will take care of recruitment, finances, administration, guarantees, commercial discounts. I have so much to manage that my goal was to start trying to get out of management altogether. If in addition, we can give to people who know how to manage, perfect. And if in addition, they manage to give me regular, hyper-detailed feedback, and in one email, in a quarter of an hour of reading, I know exactly where we are, where exactly we are going, and what's more, they have already decided: “This accommodation is working a little well, we are going to lower the prices a little by 5-10%; We'll see next week how it goes,” I have something that self-manages its price level. I have nothing left to do, almost nothing left to do, apart from a kind of control work, and then again. So, it’s time, in fact, that I give myself. It feels good.
– Because it’s missing.
- Yes. I said to myself: “For three years, I've been completely in it: no vacation, because we work on public holidays, we work on Saturday and Sunday. » That's my problem. But if I can still have a little time... With J'poster Complet, that's what I'm also buying: expertise, and time for myself.
– So, I don't know if you want to talk about it, you'll tell me, but I also thought I understood that it allowed you to touch on projects that are close to your heart. Like you're telling me that you were going to become a teacher for higher education students.
- Yes.
– And that’s nice, too, to be able to agree on projects that are close to your heart.
- Yes. I come from a family of teachers. In any case, I have always enjoyed teaching. There I have an opportunity in a post-baccalaureate school, and I am a teacher for masters in innovative project management, therefore subjects such as innovation management and the start-up spirit. These are subjects that I have been teaching since this year, and it is precisely this type of thing that I can make time for now. Because a four-hour course, in a master's degree, is four hours of preparation. Combined with everything I already have nearby, it's true that it allows me to concentrate on that, that's clear.
– And have you already started or not?
- Yes. It was actually this year.
– Was it this year?
– I gave 200 hours, and it was too much.
– Oh yes, all the same! 200 hours, I didn't expect that.
– 200 hours of lessons, frankly, without exaggerating, is 400 hours of preparation.
– It’s massive.
– I won't do it again next year. I narrowed it down to 60.
- Yes.
– It went very well, I had a great time, even if this year, we had classes that were… Frankly, giving classes via video was a bit sad. But we resumed face-to-face. That's still what interests me, to have people face to face, and then, that there aren't people playing video games while we're teaching. I don't know if there are people who are in master's degree and who have done distance learning this year. Don't worry, I did the same in my master's degree. So, I've cut back a lot for next year. But it’s clear that it allowed me to save time on that, to take time for myself, too, for that. And that’s a personal pleasure. I'm paid, but teaching is something I love. And I want to persevere on this path, I think.
– It also brings fulfillment, and that’s important.
– Yes, I can see myself doing two jobs at the same time. Not at the same time, but something complementary. Not necessarily being focused on one thing.
– In this way, it is essential to delegate, to delegate different subjects. I'm going back a bit with everything you said, because it's interesting, we come back to what you said. At the beginning, the recruitment of city managers, and there, the I'm showing Complete service, and all that, one thing leading to another means that, in fact, you can have this dual activity, or at least this thing. Great. Super interesting. So, if today, looking at us, we have an owner who says: “I have not yet invested, I would like to invest in Le Havre”, or conversely: “I have already invested , I have my apartment, but I would like to entrust it to Rudy. » What should we do? Where do we find you? Are there any forms to fill out? Is there a process to follow?
– You can use a form which is on the concierge website. As a reminder, the concierge service is called the LH concierge service, and therefore, the website is: conciergerielh.fr. On this site, you will see a little bit of the details of our services, our offer, and you can also fill out a form that I receive directly in my phone. You can also call me directly on the number you will find at the bottom on the first page of the site: 06 59 78 07 45.
- Awesome. Is there a wait, or can we start right away with you if you validate the project, and it corresponds well to the needs of the company?
– In fact, I almost exclusively take on 100% management mandates. So it happens that I refuse clients, whether for the length of the mandate that is proposed, for a month and a half, for example, it is very rare that I follow, and also in relation to the typology of the property. If it's an F1 that's on the seafront, I would ask myself questions. If it is an F1 which is in a neighborhood where I believe that there is not necessarily profitability that could be interesting for the concierge service, I will not necessarily follow. Roughly speaking, remember that an F2 in Le Havre, there is a very good chance that it would interest me, from the F2 onwards. So F2: 2 main pieces. And if you would rather like to invest in Étretat or in Yport, any type of property can be interesting. In any case, even if your property may not necessarily be exactly what I tell you to look for, don't hesitate to call me. In any case, the first contact can be important, even decisive on your future investments, perhaps, too. So don't hesitate to call me, even for the numbers. I have had good visibility on AIRBNB statistics for three years. So you will have something fairly precise on profitability.
– A question that I forgot to ask you: if we want to invest in Étretat, in Yport, can you also provide this investment loan assistance to guide people? Because it's true that we talked a lot about Le Havre, we perhaps talked less about Étretat and Yport.
– Okay. Yes, it's true that it's stupid, because I don't put that forward. If you are looking to invest in Étretat or Yport, I can put you in touch with people who will even find you accommodation. So, above all, don't hesitate.
– Oh yes, it’s great.
– Once again, currently, in Le Havre, Yport and Étretat, we are really in a current situation, there, in June-July 2021 where there are few offers, really. There are many demands, there are few offers. But there you go, don't hesitate, because there are still places where investing is still interesting. Whether it's me, or my colleagues or partners, there are people to support you. That's for sure.
– Great, great. Thank you very much, Rudy, for everything you shared with us.
– Thank you, Élise.
– It was super interesting. I'm going to put all the links: the link to your site, the link to your LinkedIn profile, too, so that we can really have everything we need to be able to find you. And I'll see you soon.
Thank you and see you soon for the next video.
– See you soon.